How can one demonstrate active listening during a conversation?

Enhance your skills for the Professional Communication Skills Exam. Study multiple choice questions with hints and explanations to excel in your test. Get ready for success!

Demonstrating active listening during a conversation involves fully engaging with the speaker in a way that confirms understanding and validation of their message. Nodding and summarizing what the speaker says are key components of active listening because they show that the listener is present, paying attention, and processing the information being shared. Nodding serves as a non-verbal cue that signals engagement, while summarizing reinforces what has been said, ensuring mutual understanding and allowing for clarification if needed.

Active listening goes beyond mere hearing; it requires a conscious effort to connect with the speaker's thoughts and feelings. This practice not only helps to build trust and rapport but also enhances the quality of communication, making it more effective and collaborative. In contrast, other options do not support active listening: planning a response while the other person is talking indicates distraction, interrupting disrupts the flow of communication and can dismiss the speaker's point of view, and glancing at your phone clearly signals disinterest and disengagement from the conversation.

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