What is the primary distinguishing feature of formal communication?

The primary distinguishing feature of formal communication is the adherence to established protocols. Formal communication is characterized by structured formats, specific channels, and established rules or guidelines that govern how messages are conveyed. This ensures clarity, professionalism, and consistency, especially important in business or organizational contexts where communication must maintain a certain standard and reliability.

Formal communication typically includes written documents, official meetings, and presentations where the language is often more professional and the tone is serious. This differs significantly from more casual communication styles, which tend to be spontaneous and informal.

While the use of digital communication tools has become prevalent, it is not inherently a defining feature of formal communication itself, as these tools can also be utilized for informal interactions. Similarly, storytelling techniques are often employed in various communication forms, including formal presentations and reports, but they do not specifically define the formality level of the communication. Thus, the adherence to established protocols is what fundamentally sets formal communication apart, making it the correct answer.