When addressing a change in an employee's performance, what is a supportive approach to encourage communication?

Inquiring if the employee feels stressed and offering assistance is a supportive approach because it establishes a sense of empathy and understanding in the conversation. This method encourages open communication and creates a safe space for the employee to share any challenges they may be facing. By addressing potential stressors, the manager demonstrates concern for the employee's well-being, which can foster trust and motivate the employee to engage in a constructive dialogue about their performance.

This supportive approach also opens the door for the employee to discuss underlying issues that may be impacting their performance, allowing for collaborative problem-solving. It emphasizes a partnership rather than a confrontational stance, which can lead to more productive outcomes and ultimately support the employee's development and improvement.

Other approaches like suggesting immediate improvement, ignoring the situation, or criticizing work habits tend to be counterproductive. They can create defensiveness, stress, or a sense of isolation, which can hinder effective communication and resolution. In contrast, offering assistance while inquiring about the employee's stress levels promotes a positive work environment and encourages the employee to feel valued and supported in their role.